Question: How To Cancel Order On Jumia Nigeria?

How do I cancel an order on jumia?

Click on menu, then go to “Subscriptions”. Choose the Jumia Food – Food delivery subscription you wish to cancel and tap on the ” Cancel Subscription” option. Finish up as directed.

Can u cancel an online order?

You can cancel an online order in writing, by fax or by email, and a cancellation form should also be made available although it’s sensible to stick with the process the retailer has set up – if it’s reasonable. The retailer shouldn’t make cancelling an online order unnecessarily difficult.

What happens when you cancel an order on jumia?

Jumia Kenya does not penalize its customers for any order cancellation, and you are not charged any fee for the same as long as you comply with the policy.

How can I talk to jumia customer care?

The Jumia Customer Service unit as such now runs a 24/7 service where help can be gotten via 07006000000, service @ jumia.com.ng and @JumiaHelpNg. Orders can also be tracked via www. jumia.com.ng/tracking.

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How long does it take for jumia to refund money?

It takes 2-5 business days for the money to reflect in your account. Please contact us if it you still haven’t received your refund after this time. Go to refund policy for more details.

Does jumia foods work on Sunday?

Jumia Food is open from 10am to 10pm from Monday to Sunday. During closing hours you can browse through restaurants and place an order for later delivery.

Can I cancel an online order before delivery?

Under the Consumer Contracts Regulations, you have the right to cancel an online order as soon as you place it or from 14 days after you receive it. As part of these regulations, you should get a refund within 14 days of the retailer receiving the goods or you giving evidence that you’ve returned them.

What are my rights to cancel an online order?

Online shoppers have the unconditional right to cancel an order within a seven day cooling-off period starting the day after delivery. You do not have this right if you buy from a shop. The right to cancel is in addition to your statutory right to reject faulty or misdescribed goods under the Sale of Goods Act.

Can I cancel an order before it is delivered Argos?

You can cancel it in the RECENT ORDERS section of Your Account. If you haven’t collected your order once the reservation time has passed, we’ll presume you no longer want it.

Can I cancel my order on jumia after payment?

Cancelling your order can be done by contacting the customer service on the official Jumia site. In most cases, the ordered item has already been shipped and is on its way to the customer’s location. In this case, the Jumia.com customer care section will do everything necessary in order to stop the delivery.

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Does jumia refund money?

A Jumia Refund Voucher is a compensation mechanism which credits you with the value of your returned product when placing an order for a new product. If my refund gets validated, how and when will I get reimbursed?

Payment methods Refund methods
Refund Voucher Refund voucher Only

Does jumia sell fake products?

Jumia takes product authenticity very seriously. It is each seller’s responsibility to source and sell only authentic products. The sale of fake or counterfeit products is a breach customer trust. An aggrieved customer can and will post a negative product review and rate your product poorly.

How do I get a refund from jumia?

We will send you an email notification once return examination is completed. If your order is prepaid, we will proceed with the refund within 4 days and notify you. Your refund will be credited to your JumiaPay store credit. You can either use the store credit to make a new purchase or withdraw it into a bank account.

How do I complain to jumia?

Email: [email protected] jumia.com.ng Please call us to speak to one of our customer service agents.

How can I communicate with jumia?

Via their official Twitter handle @ JumiaKenya. Here are some of Jumia Kenya email addresses:

  1. [email protected] jumia.co.ke – Use this email if you’re a customer.
  2. [email protected] jumia.co.ke – This is used by jumia suppliers.
  3. For corporate organizations, use: [email protected] jumia.co.ke.

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